PSK Supermarket
(10/2004-04/2014)
Provided a range of supporting roles and training within company; customer service agent, bookkeeper, Management, POS training, Application training. PDA support, printer support, online shopping support, desk-side support
Department of Homeland Security
TSA-Transportation Security Administration- JFK Airport (12/2013-1/2014)
Assisted the on-site IT Specialist with the transport of TSA procured UPS hardware, UPS accessories and surge suppressors from the on-site storage location to the point of installation. Assisted the on-site IT Specialist with the installation, configuration and disposition of all UPS hardware, UPS accessories and surge suppressors. UPS accessories include network management cards, manual bypass hardware, rails, step-down transformers, extended run-time frames and associated patch cables
Emtec MSP
tiffany & co.
kering: French Luxury Group
israel discount bank of new york
Managed service provider for clients- Provide a range of I.T. support and service to company clients; Tiffany & Co, Israel Discount Bank, Kering Luxury Brand (Gucci, Bottega Veneta, Yves Saint Laurent, Alexander McQueen, Balenciaga, Brioni, Stella McCartney, Tomas Maier, Sergio Rossi, Bottega Veneta, Boucheron and Brioni, Pomellato)
Desktop Support, Deployment, Break-Fix, Help Desk, Projects , Migrations, Hardware refresh, POS/File/Print Server migration.
Guggenhiem Partners
* Provided C-level support for high profile hedge fund office which included Executives, Senior Managing Directors, VP’s and Traders
* Administrated and troubleshoot RSA Token, Cisco AnyConnect, Citrix, Blackberry Works, Bloomberg, BES, Good
* Configured Mobile devices, Desktop, Laptops, and terminals
* Worked with multiple sites to configure and test video for conference calls, Interviews and presentations.
* Administrated software packages from Altiris/Symantec Management Platform
* Provided Trade floor support for Bloomberg users
Meta
Oculus vr
· Provides I.T. Support and technical training on hardware and software to end-users
· Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.
· Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.
· Sets up mobile phone Exchange email, VPN, and internet access for users via the secure company network.
· Provisions new equipment for end-users.
· Trains new hires on new software and technology-related procedures to secure a swift onboarding process.
· Performs set-ups, breakdowns, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
· Examines, designs, and implements new internal procedures to improve office procedures.
· Provides overall management in daily administration, asset distribution, and shipping.
· Manages warehouse inventory to facilitate proper handling and distribution of merchandise.
· Images Mac and Windows laptops.
· Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.
· Oversees the replenishment and allocation of inventory to their appropriate locations.
DLA Piper LLP
· Provided on-site support and field support for Law Firm.
· Provided executive support for Senior Partner, Former Governors, Senators, Attorneys, Associates, and all personals in the DC office
· Imaged & enrolled machines using Microsoft autopilot and managed them using Microsoft Endpoint
· Enrolled BYOD for users using Intune Company portal
· Imported legacy hash files from SCCM to Microsoft Endpoint.
·Migrated and self-managed 120+ users in a lease migration project.
· Managed multiple deployment, Migration, and hardware refresh simultaneously.
· Provide weakly laptop builds and onboarding training for new hires across the nation.
· Provide onsite support for printer migrations and deployments
· Managed assets inventory in service now and Microsoft endpoint.